COMP7520_Lecture9_01.pptxVIP

1 Comp7520Foundations of Management in the IT Context 2 Lecture 9, part 1Operations Management in the IT context II References: Bryan Bergeron, and Jeffrey Blander. “ Business Expectations: Are you Using Technology to its Fullest?” John Wiley Sons, 2002, Chapter 2. Lee J. Krajewski, and Larry P. Ritzman. “Operations Management: Strategy and Analysis. 5th Edition” Addison-Wesley, 1999, Chapter 3 6. William Jones. “ The Handbook of Modern Manufacturing Techniques.” Oak Tree Press, 1998, Chapter 2. 3 Contents to be covered Process Management Process design and improvement Total quality mana