MBA_Change_Management_Helping_Intervention_Style.pptVIP

John Hayes, The Theory and Practice of Change Management, 3rd Ed. Palgrave 2010 John Hayes, The Theory and Practice of Change Management, 3rd Ed. Palgrave 2010 Change Management Helping Intervention Style Intervention styles Blake and Mouton describe intervening as ‘cycle breaking endeavour’. It can take many forms: * Theorising Advising Supporting Challenging Information Gathering THE THEORY PRACTICE OF CHANGE MANAGEMENT 3rd Edition, John Hayes, Palgrave, 2010 Theorising Presents clients with a theory relevant to their problem Helpd them use the theory to: understand the problem plan remedial action * THE THEORY PRACTICE OF CHANGE MANAGEMENT 3rd Edition, John Hayes, Palgrave, 2010 Advising Based on your own knowledge and experience, tell clients what they should do to resolve their problem * THE THEORY PRACTICE OF CHANGE MANAGEMENT 3rd Edition, John Hayes, Palgrave, 2010 Supporting Listen empathetically, withhold judgement and help clients express the feelings and emotions that impede clear and objective thinking about their problem Help clients develop for themselves a more objective view of their problem. The prime focus is on the client rather than the problem * THE THEORY PRACTICE OF CHANGE MANAGEMENT 3rd Edition, John Hayes, Palgrave, 2010 Challenging Confront the foundations of the clients thinking in order to identify beliefs and values that may be distorting the way they view the situation * THE THEORY PRACTICE OF CHANGE MANAGEMENT 3rd Edition, John Hayes, Palgrave, 2010 Information gathering Help clients collect data that they can use to evaluate and reinterpret the situation. * THE THEORY PRACTICE OF CHANGE MANAGEMENT 3rd Edition, John Hayes, Palgrave, 2010 ? Is one approach to helping best? * THE THEORY PRACTICE OF CHANGE MANAGEMENT 3rd Edition, John Hayes, Palgrave, 2010 Key steps in the helping process Diagnosis – understanding the problem situation The inward journey – helping clients understand the problem from wit