酒店前厅经理工作岗位描述(英文)中英文).doc

酒店前厅经理工作岗位描述 JOB TITLE: Front Office Manager 职位： 前厅部经理 AREA/DEPARTMENT: Rooms Division / Front Office 部门： 房务部/前厅 JOB BAND: 4 职位级别： 4 HOTEL LEVEL: I - V 酒店级别： 5 REPORTS TO: Director Rooms/ Rooms Division Manager/ Hotel Manager/ Resident Manager/ General Manager 汇报于： 房务总监/房务部经理/酒店经理/驻店经理/总经理 POSITIONS SUPERVISED: Asst. Front Office Manager / Duty Manager / Business Centre Manager / Chief Concierge/ Night Manager / Guest Relations Manager / Telephone Services Manager and Operators 直接下属： 助理前厅部经理/值班经理/商务中心经理/礼宾部经理/夜班经理/客户关系经理/电话服务经理 JOB SCOPE: To manager the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围： 管理前厅部运行，确保产品质量和对客服务达到酒店和洲际酒店集团的业务指标。执行人力资源职责确保遵循员工选择聘用，培训，咨询和表彰系统要求以最大程度的到达要求标准同时最大化的提高客人满意度。 发扬洲际酒店集团以信任、诚实、尊重、团队、服务为五个核心价值的公司文化和品牌精神。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。 Signature签名: ……………………………………………………………………………………………… Date日期: ……………………………… Key Responsibilities主要职责 Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition 管理前厅部人员确保客人有快捷，热情和人性化的服务 Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue 管理前厅团队，确保乐观的住房率和平均房价实