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!APPENDIXAISO9000DOCUMENTS
Quality Assurance in Services 97
! APPENDIX A: ISO 9000 DOCUMENTS
The various ISO 9000 documents from the International Organization for
Standardization (ISO) are available in Canada from:
Canadian Standards Association
178 Rexdale Blvd.
Etobicoke, ON M9W 1R3
Tel: 416-747-4000
Fax: 416-747-4149
or Standards Council of Canada
1200-45 OConnor Street
Ottawa, ON K1P 6N7
Tel: 613-238-3222
800-267-8220
Fax: 613-995-4564
http://www.scc.ca
info@scc.ca
Sales Office:
Global Information Centre Canada
240 Catherine St., Suite 305
Ottawa, Ontario K2P 2G8
tel: (613) 237-4250 or 1-800-854-7179
fax (613) 237-4251
e-mail: global@
Or you may contact ISO directly in Geneva, Switzerland:
International Organization for Standardization
Central Secretariat (Promotion Press Services)
Case Postale 56
CH-1211 Genève 20
Switzerland
Tel: 41-22-749-0111
Fax: 41-22-733-3430
Internet: iso9000@isocs.iso.ch
http://www.iso.ch
98 Quality Assurance in Services
! APPENDIX A: ISO 9000 DOCUMENTS
As these documents are expensive, you may wish to purchase the ISO 9000
Compendium (7th Edition), which contains all published ISO 9000 documents
as well as drafts of those about to be published. The Compendium sells for
approximately $350, while the separate documents range from $50 to $100.
Available through Global Information Centre Canada (contact information
above).
If you choose to purchase documents separately, then you will need:
ISO 9000-1:1994, Quality management quality
assurance standards - Part I: Guidelines for
selection and use
ISO 9001:1994, Quality systems - Model for quality assurance in design,
development, production, installation and servicing
or ISO 9002:1994, Quality systems - Model for quality assurance in
production, installation and servicing
or ISO 9003:1994, Quality systems - Model for quality assurance in final
inspection and testing
ISO 9004-2:1991, Quality management and quality system elements -
Part II: Guidelines for services
ISO 9004-5, Quality management and
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