!APPENDIXAISO9000DOCUMENTS.PDF

Quality Assurance in Services 97 ! APPENDIX A: ISO 9000 DOCUMENTS The various ISO 9000 documents from the International Organization for Standardization (ISO) are available in Canada from: Canadian Standards Association 178 Rexdale Blvd. Etobicoke, ON M9W 1R3 Tel: 416-747-4000 Fax: 416-747-4149 or Standards Council of Canada 1200-45 OConnor Street Ottawa, ON K1P 6N7 Tel: 613-238-3222 800-267-8220 Fax: 613-995-4564 http://www.scc.ca info@scc.ca Sales Office: Global Information Centre Canada 240 Catherine St., Suite 305 Ottawa, Ontario K2P 2G8 tel: (613) 237-4250 or 1-800-854-7179 fax (613) 237-4251 e-mail: global@ Or you may contact ISO directly in Geneva, Switzerland: International Organization for Standardization Central Secretariat (Promotion Press Services) Case Postale 56 CH-1211 Genève 20 Switzerland Tel: 41-22-749-0111 Fax: 41-22-733-3430 Internet: iso9000@isocs.iso.ch http://www.iso.ch 98 Quality Assurance in Services ! APPENDIX A: ISO 9000 DOCUMENTS As these documents are expensive, you may wish to purchase the ISO 9000 Compendium (7th Edition), which contains all published ISO 9000 documents as well as drafts of those about to be published. The Compendium sells for approximately $350, while the separate documents range from $50 to $100. Available through Global Information Centre Canada (contact information above). If you choose to purchase documents separately, then you will need: ISO 9000-1:1994, Quality management quality assurance standards - Part I: Guidelines for selection and use ISO 9001:1994, Quality systems - Model for quality assurance in design, development, production, installation and servicing or ISO 9002:1994, Quality systems - Model for quality assurance in production, installation and servicing or ISO 9003:1994, Quality systems - Model for quality assurance in final inspection and testing ISO 9004-2:1991, Quality management and quality system elements - Part II: Guidelines for services ISO 9004-5, Quality management and