HowtoManageQualityinTVET.pptVIP

How to Manage Quality in TVET Uwe WieckenbergInstitut für Bildungstransfer, Germany Fourth ECA Education ConferenceOctober 24-26, 2007, Tirana Agenda What is Quality? What are the Functions of a Qualitymanagementsystem? What Qualitymanagementsystems are relevant? What do these Qualitymanagementsystems have in common? What kind of Experience do we have on the Institutional Level Problems in the Context of Quality and Education Bottom-line Approach of Quality Assurance Conclusion 1. What is Quality? There is no uniform definition of ?Quality“! The definition depends on the particular context! A general definition from DIN EN ISO: Quality = fulfilment of requirements What Levels of Quality do we have to Distinguish in the Field of TVET? Level of Interactions: quality in teaching/training and learning Level of Institution: quality of the institution Level of the System: quality of the TVET system Input:- resources- (legal) guidelines Process:- core processes of TVET Output/Outcome:- results A QMS describes, how an Institution defines Quality tries to achieve Quality (Processes) tries to maintain Quality (Quality Assurance) DIN EN ISO 9001 The Excellence-Model of the European Foundation for Quality Management (EFQM) Qualit?t by Evaluation and Development (Q2E) Learner-Oriented Quality Development for Further Education (LQW) DIN EN ISO 9000 EFQM EduQua Learner-Oriented Quality Development for Further Education 4. What do these QMS have in common? The general methodology (P-D-C-A) Specific goals are defined (continuous im-provement, excellence, good education, …) They have a definition of ?quality“ They have different areas of quality They emphasise the relevance of (business) process management 5. What kind of Experience do we have on the Institutional Level? Quality Assurance and Management is still ?new“ in the TVET sector Importance of ?Process Management“ in Advanced Training Programmes of InWEnt Architecture of Processes 6. Problems in