江苏职高第三册Unit3MayIHelpYou分解.pptxVIP

Unit 3 May I Help You ? Learning aims: Know customers’ needs. Understand the important role of a server. Use up –selling techniques Talk about the meaning of the following words and phrases: 1.server____________ 2.up-selling techniques __________________ 3 .on the phone __________________ 4.take one’s order __________________ 5.get an eye on __________________ 6.big sign ______ 7.coupon__________________________ 8.save a lot ________________________ 服务员 捆绑销售 在电话上 翻白眼 长叹 优惠券；礼劵 省很多钱 为某人点菜 Please tell good and bad service.Write G for good or B for bad in the blanks . ——————The waiter was talking on the phone while taking my order . ___________I asked a clerk for help and got an eye roll and big sigh as response ___________The store clerk told me about a coupon that helped me save a lot . B B G Underline the questions asked by the hotel clerk . Clock:Welcome to our the Sheration .May I help you ? Guest:I’d like to check in .I have a reservation . Clerk；What’s your name ,please ? Guest:Phillip Parker . Clerk：Yes, Mr. Parker .You requested a single room for three nights ,is that correct ? ————————————— ______________________________________ _______________________ __________________________________________________________ Guest:Yes .Could I have a room on the upper floor ,away from the street? Clerk:No problem .Could you fill out the registration form , please . Thank you .And will you be paying by cash or credit card ? Guest :Cash , if you accept American dollars . Clerk :Of course ,sir . Your room number is 1109 .Here is your key .Enjoy your stay at the Sheration . If you require anything further ,feel free to call the front desk . ______________________________ ___________________________________ ________________________________________ ____________________ Would you like assistance with your bags? Guest: No ,thank , I only have one. I can manage . ___________________________________________________________ Language points : 1.would like to do sth. ______