1定稿WritingALetterofComplaint选读.ppt

Unit23 Communication Workshop Writing: A Letter of Complaint Learning aims: To learn about the format and contents of complaint letters; To write a letter of complaint. A letter of complaint A Letter of Complaint is a letter in which you complain about the goods you bought and the service you received. It is a business letter. ____A). I would like them to give back my money and compensate me for the injuries. I would like to receive a positive reply within the next three weeks. I intend to take further action. ____B)．I am writing to you about the imported exercise bike which I bought from Megastores on 29th September for ￡499. ____C). The manager refused to give back my money or repair the bike. He was also extremely rude. ____D). The bike was not stable and was badly made. The speed control stopped working. The machine that measures heart beats also broken. A wheel broke as I was cycling at full speed. I pulled a muscle. Read and put the letter into the right order: Layout of an complaint letter Introduction Reasons for the complaint Your demands B). I am writing to you about …I bought from … on …for …. D). The bike was not stable and was badly made. The speed control …. and the machine …A wheel …. I pulled a muscle. C). When I took the bike back, the manager refused to …. He was extremely rude. A). I would like you to …and suggest that …. Unless …, I intend to take further action. Reaction to your complaint Part1: Introduction I am sorry to trouble you but I am afraid that I have to ___________________________________ ____________ (对你们公司给予的服务提出投诉). I am writing to you to ______________________________________________________ (投诉我上周你们店里买的手机) include the important facts about your purchase write it in a more formal style. make a complaint about the service I received from your company complain about the cellphone I bought from your shop last week. be brief简洁 Part2: Reasons for the complaint Your feeling: