He et al. A Framework for Identifying Confidential Information A FRAMEWORK FOR IDENTIFYING.pdf
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He et al. A Framework for Identifying Confidential Information A FRAMEWORK FOR IDENTIFYING
He et al. A Framework for Identifying Confidential Information
Proceedings of the Australian Undergraduate Students’ Computing Conference 2005
Page 9
A FRAMEWORK FOR IDENTIFYING CONFIDENTIAL INFORMATION
IN A B2C E-COMMERCE INTERNET TRANSACTION
(Bob) Weihai He 1, Neville Williams 1
1 School of Informatics Engineering
The Flinders University of South Australia
ABSTRACT: An extensive literature review on confidential information in a B2C e-commerce
Internet transaction from three key perspectives of customers, businesses as well government
and industry is presented in this paper. The literature review examines how customers perceive
their confidential information, how businesses understand and provide solutions to protect the
confidential information and how the Australian government’s legislation and industry’s self-
regulation define the confidential information. Significant gaps in identifying confidential
information among the three key perspectives are discussed. A framework is proposed for
identifying confidential information in a B2C e-commerce Internet transaction by integrating the
three key perspectives. The framework could be used by customers and businesses to identify
confidential information in a consistent way. This paper is concluded by introducing possible
future research issues.
INTRODUCTION
In a business-to-consumer (B2C) electronic commerce (e-commerce) context, Internet transactions
are conducted between businesses and customers [Sch04]. E-commerce advances exchange of a
large amount of information among its participants [Mao01]. The dramatic development of Internet
technology requires confidential communications to be protected over the “open network” [WS96].
Confidentiality on the Internet has been defined on the basis that “only the sender and intended
receiver should be able to understand the contents of the transmitted message” [KR03]. The definition
of confidentiality in the e-commerce context has been given
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