Driver Change Document 2013 2014 Sept 2013 logo.pdf

1 September 2013 IHI PERINATAL CHANGE DOCUMENT 2013 - 2014 2 September 2013 ? Manage for Quality ? Change the Work Environment ? Enhance the Patient and Family Relationship Perinatal Leadership ? Understand Manage Variation ? Eliminate Waste Reliable Processes Effective Peer Teamwork ? Reduce Variation ? Improve Work Flow ? Change the Work Environment Perinatal Community: Reducing Harm, Improving Care, Supporting Health ? Design for Partnership ? Invest in Improvement Respectful Patient Partnership Key Outcome And Process Measures* 3 September 2013 PERINATAL CHANGE DOCUMENT PERINATAL LEADERSHIP CHANGE CATEGORY CHANGE CONCEPTS KEY CHANGE IDEAS OR DESCRIPTIONS Manage for Quality Focus on Core Processes and Purpose ? Align Unit Measures, Strategies, and Projects with Organizational Measures, Strategy, and Goals. ? Support development of a safety culture. Move from culture of blame, hierarchy, and intimidation which act as barriers to effective communication and teamwork. Move to culture that supports communication, teamwork and a system and process awareness and understanding (i.e. Just Culture in Healthcare) . ? Use methods to evaluate core processes and outcomes such as harm, i.e. IHI Deep Dive Tool, IHI Perinatal Trigger Tool, then use data to prioritize and resource improvement efforts. ? Manage Senior Leadership attention to Unit needs and improvement efforts. Use Proper Measurements ? Use a balanced set of macro-departmental measures - i.e. Clinical Outcomes: Patient Expectation and Experience; Financial; Workforce. ? Include TJC Perinatal Core and a Harm Measure as macro-departmental Clinical measures. Consider clinical financial measures for improvement projects and estimate ROI for both. Invest More Resources in Improvement ? Build improvement capacity and provide resources for improvement efforts. ? Develop le