服 务 台 常 用 词 汇服 务 台 常 用 词 汇.doc

服 务 台 常 用 词 汇?management???????????? 经营、管理administration???????? 管理、经营reservation desk?????? 预订处reception? desk??????? 接待处information desk?????? 问询处cashier’s??? desk????? 收银处registration desk???????? 入宿登记处accounting? desk?????? 帐务处lobby????????????????? 前厅overbooking?????????? 超额订房check-out rime??????? 退房时间business card????????? 名片voucher??????????????? 证件identification card(ID)? 身份证price list???????????? 价目表rate of exchange????? 兑换率check,cheque????????? 支票traneller’s cheque??? 旅行支票conversion? rate???? 换算率bank draft??????? 汇票interest????????? 利息form????????????? 表格bill????????????? 帐单procedure fee???? 手续费reservation?????? 预订procedure???????? 手续? 程序market price????? 市价note????????????? 纸币coin????????????? 硬币tip?????????????? 小费luggage label???? 行李标签luggage office??? 行李房…per cent??????? 百分之………per thousand??? 千分之……reasonable???????? (形)合理的spare????????????? (形)多余的cash?????????? (动)兑换? (名)现金postpone?????? (动)延期keep?????????? (动)保留、保存cancel???????? (动)取消sign?????????? (动)签字charge???????? (动)收费accept????????? (动)接受pay???????????? (动)付款fill??????????? (动)填写change? money???? 换钱fill in (out) the form 填表 电 讯 服 务?operator??????????? 电话员long distance?????? 长途电话house phone???????? 内部电话city phone????????? 城市电话special line??????? 专线receiver??????????? 听筒switchboard?????????????? 交换台telephone directory(phone book)?????????????????????????? 电话簿central exchange????????? 电话总局telephone number????????? 电话号码?give somebody a call (a ring)call (ring) somebody up?????????? 打电话给某人phone (ring) up somebody?dial a number?????? 拨号码?hold the line (hold on)????? 别挂电话replace the phone (hang up)? 挂上电话can’t hear somebody????????? 听不见can’t get through??????????? 打不通can’t put somebody through?? 接不通Line , please?????????????? 请接外线The line is busy (engaged)?? 占线The connection is bad?????? 听不清inland telegram???????????? 国内电报express telegram??????????? 加快电报ordinary telegram?????????? 普通电报special despatch??????????? 专电send a telegram(