Unit9CustomerService选编.pptVIP

Unit 9 Customer Service;Customers today are not only interested in the products they are offered but all the additional elements of service that they receive: (from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for) High quality customer service helps to create customer loyalty.;Listening;Text A How to Provide Superior Customer Service;Finding new customers is much more expensive than retaining existing ones. Customer service is more than just keeping customers happy. It’