专业实习报告-卞思硕专业实习报告-卞思硕.pdfVIP

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专业实习报告-卞思硕专业实习报告-卞思硕.pdf

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专业实习报告-卞思硕专业实习报告-卞思硕

专业实习报告姓名：卞思硕学号：097525 指导教师：熊立华单位：河北工业大学城市学院班级：工业 C091 河北工业大学城市学院专业实习报告河北某银行排队系统的改善探究报告【摘要】应用排队论理论对银行排队系统进行了统计调查与分析,从技术的角度分析银行应该采取什么措施使顾客的等待时间最短；用系统仿真的方法来分析系统，并找出存在问题，优化系统使银行效益达到最大。为银行管理者能合理地优化系统、提高效率,提供了依据与可行的方法。【关键词】排队论系统仿真银行目录引??? ························································································································································· 3 一、问题的提出····································································································································· 3 二、基于排队论改善银行服务的现实意义······················································································· 3 三、背景介绍 ········································································································································· 4 1、排队系统介绍 ················································································································ 4 2、银行排队系统简介 ········································································································ 4 四、数据收集 ········································································································································· 5 该行客户所能接受的最长逗留时间 Tq ············································································· 5 该行客户平均到达率λ ······································································································ 5 3、该行客户平均服务率μ ································································································· 6 五、模型的建立···················································································································