全国2011年1月学前特殊儿童教育自考试题全国2011年1月学前特殊儿童教育自考试题.docVIP

PAGE  PAGE 30 Keys to Exercises 第一章第一节 练习答案 1. 2. 略 3. 1) A business telephone call is comprised of three components: the beginning introduction, the middle bulk of the call, and the end summing up. 2) Notes can help guide the secretary through the specifics he/she wants to mention. 第一章第二节 练习答案 1. 2. 略 3．1) The message should include the callers name, company, telephone number with area code, and a brief message. 2) When leaving a message, the secretary should speak slowly and enunciate clearly, try not to ramble, emphasize the phone number and state his/her name, his /her company and the reason for the calls. 第一章第三节 练习答案 1. 略 2. 1) Dont forget to leave the time and date that you are calling if the reason that you are phoning is a time-sensitive matter. Dont speak in a louder than normal tone on an answering machine. Just use your everyday tone of voice. 2) Avoid rushing through the numbers. You may want to repeat the phone number again to make certain that they hear it correctly. 3) The following information should be included: the caller’s name, the reason for the call, the caller’s number and the time and date if the reason of the calling is a time-sensitive matter. 第一章第四节 1. 2. 略 3. 1) A secretary should find out if the visitor has an appointment or not. 2) When a visitor cannot be satisfied, the secretary should make some suggestions for an alternative meeting. If a meeting is impossible, the secretary should express regret and explain what has happened, with care and tact, so that the visitor won’t get hurt. 第一章第五节 练习答案 4. 略 1） Day，date, time, name, and telephone contact. 2) Your boss has asked you to set up an appointment for him.?You will need to get the following information from your boss or manager to enable you to do it. Name of person he wants to meet; Venue of appointment—their office or his; Day, Date and time; The subject he wishes to discuss; How long he needs for appointment. 3. 1) Appointments are important parts of th