关于实践经验访谈.pptVIP

An Interview About Internship Training;Monitor: Luo Lin, I heard that you had your internship in TEDA International Hotel Club ， didn’t you? Could you give us a brief account of it? Luo: With pleasure. As far as I know, it’s Tianjin’s best hotel at this time. In addition to over 200 suites, there are restaurants, a tea house, bars, business centers, and various recreational facilities such as a swimming pool, sauna, a ball-room, a fitness centre, an ice-skating rink, etc. ;班长：罗琳，听说你去了泰达国际酒店实习，能给我们简单地简绍一下吗？ 罗琳：好的。就我所知，它是目前天津最豪华的宾馆 。除了200多套客房外，餐厅、茶苑、酒吧、商务中心、各种娱乐设施，像游泳池、桑拿、球类、康乐中心、溜冰场等一应俱全。 ; ;班长：哇，真想马上去看看。那你被分配在什么部门呢？ 罗琳：我首先被安排咋前台。 班长：前台都做些什么呢？ 罗琳：我在前台负责好多事情，像客房预订、客人入住登记、安排房间、分送行李、为客人保存贵重物品、提供各种信息、寄送邮件、兑换外币、结账等等都由前台负责。;Monitor:Quite a lot !(pretending to make a phone call) I’d like to book a room in youe hotel. Luo: (making the gesture of receiving the call) What kind of room would you like？ We have single rooms, and deluxe suites in different styles. Monitor: A single room, please. Luo: May I have your name? And your arrival and departure dates?;班长：噢，还真不少。（装作打电话的样子）喂，我想在你们酒店预订一个房间。 罗琳：（也作出打电话的姿势）请问您要什么样的房间？我们有单人房、双人房，还有各式豪华套房。 班长：我要一间单人房。 罗琳：请问您的姓名？您抵达和离店的日期是？; Monitor: (joking when seeing Luo Lin putting on a polite smiling look)You really look like a well-trained professional. Luo: (smiling sbyly)Our manager said that the Front Office is the “shop window”of a hotel. Not only does it show the image of the hotel, but it also reflects the spirt of Tianjin people. Therefore he asked us to strengthen the sense of service and make our own contribution to setting up a nice image of Tianjin for the world.;班长：（看着罗琳毕恭毕敬的样子???开玩笑）你还真有点像一个有素的专业人士。 罗琳：（不好意思的笑着）我们经理说前台是酒店的窗口，不仅代表酒店的形象，而且还反映了天津人民的精神面貌。因此他要我们一定要加强服务意识，为树立天津的良好形象而贡献我们的力量。;heard that 听说 as far as 就····而言 In addition 另外 various n.各种各样的 distribute v.分送，分发 provide v.供给，提供 deliver v.递送