秘书在电话销售中的沟通研究毕设论文.doc

 PAGE \* MERGEFORMAT 0 目录  TOC \o 1-3 \h \z \u  摘要 1 Abstract 2 1绪 论 3 2 秘书沟通在电话销售中的运用 4 2.1沟通的含义及作用 4 2.2秘书沟通在电话销售中的重要作用 4 2.3沟通及接听礼仪用语对电话销售有重大的意义 5 3秘书在电话销售中的沟通特征 7 4秘书在电话销售中的沟通类型及技巧 10 4.1秘书与上司的沟通 10 4.2 秘书与同事的沟通 11 4.3 秘书与客户的沟通 12 结论 14 参考文献 15 谢辞 16  ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ 装 ┊ ┊ ┊ ┊ ┊ 订 ┊ ┊ ┊ ┊ ┊ 线 ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ ┊ 毕业设计（论文）报告纸 第1页 共16页 摘 要 煜展黄金南京分公司是一家从事黄金、白银现货电子交易及投资咨询服务的专业投资理财公司，公司主要负责为广大投资者提供合法正规安全的专业黄金、白银投资理财平台，服务于各阶层的投资者，携手共创财富的不朽神话！ 在南京天津煜展贵金属有限公司我的职务是电话销售，主要负责将公司提供的话单人员进行分析归类通过电话沟通和客户建立信任关系，让客户对我们的产品感兴趣并选择我们的产品从而为公司带来效益。由于我在工作过程中经常和不同的人进行沟通，所以我将自己所学的知识和工作相结合，使我对秘书沟通在职业生涯中的地位有了一个全新的认识：运用好秘书沟通技巧有利于我们在电话销售行业中处理好与上司、同事、客户间的关系，提升自己的工作业绩。 【关键词】秘书 沟通 人际关系 电话销售 第2页 共16页 Abstract Yu gold nanjing branch company is engaged in gold, silver spot electronic trading and investment advisory services of professional finance and investment company, the company is committed to providing investors with the legitimate formal security platform for the professional finance and investment gold, silver, professional team engaged in financial industry into full play advantage, service to all levels of investors, to join creating a multiplied immortality! In nanjing, tianjin Yu exhibition of precious metals co., LTD. My job is telephone sales, mainly responsible for the company to provide personnel billed classified analysis by telephone communication to build trust and customer relationship, let the customer interested in our products and select our products so as to bring benefits to the company. Because I often in the process of work and different people to communicate, so I will be their learned knowledge and work, I secretary for communication in the position in a career with a new understanding: use good secretary said in a telephone communication skills are good for our sales in the industry to deal with the relationship between with superiors, colleagues, clients, and improve their work performance. 【 key words 】 the secretary communication interp