11505计算机论文基于LOTUS的故障报修系统的设计与实现.doc

PAGE  基于LOTUS的故障报修系统的设计与实现 摘 要 目前国内市场各品牌的竞争十分的激烈，大多数厂家都已进入同质化竞争的阶段，市场客户在选择购买产品时，除了考虑产品价格的因素外，更多地在关注产品的售后服务，而故障报修作为售后服务中重要的一环，已成为影响产品销售的越来越重要的因素。本论文以基于Lotus Domino的故障报修系统的建设为背景，综合运用了Internet /Intranet的各种新的信息技术，针对故障报修系统及其关键技术进行研究和开发。 论文首先介绍了故障报修系统的发展现状和发展趋势，通过分析故障报修系统的功能需求，确定本系统的开发平台——Lotus Domino/Notes。随后详细介绍了系统的用户管理、资产管理、故障处理及其结果发布、留言板等模块的开发。最后，根据目前技术的发展和实际的需要，总结了当前的工作，并对故障报修系统的发展进行了展望。 关键词：故障报修；资产管理；B/S结构；Lotus Domino Design and Implementation of Malfunction Service System Based on Lotus Domino/Notes Abstract At present, the customers pay more attention to considering the products and post-sale service. Post-sale service which is an important aspect of a product has become an increasingly important marketing factor. This paper is based on the background of the construction of Malfunction Service System based on Lotus Domino R7. It mainly studies the research and development of MIS and pivotal technology. In this paper, the definition of Malfunction Service System and the development actuality and international trend are introduced firstly. Then the main modules of Malfunction Service System including user administration, assets administration, malfunction information, message board and system maintenance management are introduced. Finally, according to the development of current technology and the demand of actual work, we summarize the present work and look into the future of Malfunction Service System. Key words: Malfunction Service; Assets Management; B/S Structure; Lotus Domino 目 录 论文总页数：24页 TOC \o 1-3 \h \z \u   HYPERLINK \l _Toc170299373 1 引言  PAGEREF _Toc170299373 \h 1  HYPERLINK \l _Toc170299374 2 技术背景  PAGEREF _Toc170299374 \h 1  HYPERLINK \l _Toc170299375 2.1 B/S结构  PAGEREF _Toc170299375 \h 1  HYPERLINK \l _Toc170299376 2.2 Lotus Domino技术研究  PAGEREF _Toc170299376 \h 2  HYPERLINK \l _Toc170299377 2.2.1 Lotus Domino/Notes的主要功能  PAGEREF _Toc170299377 \h 2  HYPERLINK \l _Toc170299378 2.2.2 Lotus Domino/Notes的主要特点