西餐行业人力资源研究----以迪欧咖啡为例.docVIP

学士学位论文 PAGE  PAGE 49 西餐行业人力资源研究 　　　　　　　　　 以迪欧咖啡为例 摘要:10年来,随着大量国外餐饮品牌的引入，我国餐饮行业年营业额连续高速增长，西餐正在成为全国城市餐饮消费的重要文化追求，这不仅极大的丰富了国内餐饮市场，也为西餐行业发展开拓了广阔市场。虽然我国西餐行业近几年出现了快速发展趋势，并迅速成为一个新兴餐饮产业，但是西餐行业自身还是处于初期发展阶段，各方面管理都存在一些问题和困难，其中人力资源管理存在的问题已普遍成为西餐行业健康、持续发展的阻碍。 本文先简要描述了西餐的概念和在中国的经营现状，提出了实例企业迪欧咖啡公司人力资源管理中存在缺乏人力资源管理的观念、员工内部流动过强、招聘渠道单一化、岗位工作分析不到位、培训不成体系、薪酬管理制度处于低端水准、缺乏绩效管理意识等问题，运用了马斯洛需求层次理论、赫次伯格的双因素理论、期望理论、公平理论、使用新的薪酬方式、人员配置中的互补增值原理和群体组织行为理论结合人力资源管理基础理论，提出用重视人力资源管理的作用、使用工作分析编列清晰的岗位工作说明书、加强对人力资源的预测、完善招聘渠道、建立高效用的人才库机制、建立合理的培训体系及相关制度、完善绩效评估体系、强化绩效考评、优化薪酬制度、增强员工群体活力等途经作为解决迪欧咖啡公司的人力资源管理改进的方案，为我国的西餐行业人力资源管理的改善提供一些对策与参考。 关键词：西餐行业 人力资源管理 迪欧咖啡　 指导老师签名： Western food industry human resources research By Diocoffee as an example Abstract:According to the national bureau of statistics: in the past 10 years, catering enterprises in China for growth, the annual turnover of quite a number from the western food industry growing up. With Chinas accession to the WTO since, western food is becoming national city of food consumption is an important cultural pursuit. In recent years, large number of foreign food brand introduced, greatly enriched the domestic food and drink market, but also for Western-style food industry development develop broad prospects. Western-style food industry appeared in recent years the rapid development trend and quickly became an emerging catering industries, in the catering economic development plays an important role. But western food industry still at an early stage of development, various aspects management there are some problems and difficulties, including human resources management problems become western-style food industry already common health, sustainable development block, This paper first briefly describes the western concept and in Chinas business present situation, proposed the example enterprise dean uefa coffee company human resource management exist in lack of human resource management concept,