Analysis of nurse-patient conflict and building a harmonious relationship between nurses and patients Strategy.docVIP

 PAGE \* MERGEFORMAT 6 Analysis of nurse-patient conflict and building a harmonious relationship between nurses and patients Strategy [Abstract] nurse-patient conflict causes and preventive measures to adopt a positive response measures to reduce or avoid the occurrence of conflict, nurses and patients, improve the quality of accompanying improve hospital management and harmonious relations between doctors and patients. [Keywords:] nurse-patient conflict; reason; Strategy Nurse-patient interaction nurse-patient conflicts are the product of the process, affect the nurse-patient relationship is the development of an objective state of health is both nurses and patients on medical care and management of some of the problems occurred during a dispute arising directly or indirectly related to nursing the rights and interests of both patients, health and economic problems and the personality and the moral and legal responsibility, often give a significant impact on the order of the hospital, so it should work in the care of all the spirit of the principles of patient-centered, a proper understanding of care the characteristics of patients, analysis of the reasons for its occurrence, taken measures to reduce or avoid the occurrence of conflict, nurses and patients, improve health care quality, improve hospital management, maintenance of normal work order and harmony of the doctor-patient relationship has great significance. 1 factor 1.1 Internal factors (1 Professional unskilled, on the nursing profession has not a correct understanding of the performance of professional quality nursing staff in the young, the lack of dedication. (2 to participate in employee health insurance, medical insurance for urban residents, free professional health insurance, rural cooperative medical care, large and small sharp increase in hospital patients in clinical work, because of the lack of nursing staff, heavy workload, the nature of work is full of tension, heavy workl