Customer service- details of the decision of the quality of.docVIP

 PAGE \* MERGEFORMAT 6 Customer service: details of the decision of the quality of Service is the eternal topic of operators, with services to meet customer demand is the main operators of one of the goals. Accompanied by increasingly intense warfare, the operators are also increasingly focused on doing ‘service’ of the article, the scope of services are expanding, and in addition to traditional content, a new type of service - details of the services in order to perfect the details of the to gain more and more customers, they are favored by the operators. On the tobacco industry is concerned, if can pay attention to service detail, good details of the service, we will be able to improve service quality, improve customer satisfaction. What are the details? In my opinion, the details are those trivial, complex, small things, because our daily lot of work is that these trivial, complex, small things duplication. Details, makes people feel happy and worry ‘A thousand miles of the embankment, break down in the colony’, a casual oversight, its destructive power is often staggering. That ‘a Koutan sputtered a joint venture pharmaceutical companies’, ‘meal scare away foreign investors’ stories have been widely circulated, it allows us emotionally, but also for our consideration. One woman every week fixed to a grocery store to buy daily necessities, with a continuous purchased three years later, once the store a waiter to her bad attitude, so she went to the other grocery shopping. 12 years later, she again went to this grocery store, and decided to tell the boss why she is no longer to his shop shopping. The boss listened very attentively, and apologized to her. Wait until the woman left, he picked up the calculator grocery store losses. Suppose the woman every week to the store to spend 25 dollars, then 12, she will spend 15.6 thousand U.S. dollars. Simply because 12 years ago, a little negligence led to his grocery store do less of 1.56 million in the busines