Enhance patient care management to improve the overall service level hospital.docVIP

 PAGE \* MERGEFORMAT 8 Enhance patient care management to improve the overall service level hospital [Keywords:] out-patient; care management; services Clinic is an important part of the hospital is the main window for the community, the merits of the quality of patient care, service level directly affects the reputation of the hospital [1]. How to improve the quality of patient care, the safety of outpatient care , fast, effective, provide patients with safe, high quality services to meet the care needs of different kinds of people, is placed in front of the subject of patient management, it also requires effective management to improve outpatient care clinics, improve the quality of care window really play the role of hospital services. 1 to enhance safety awareness, competition, legal awareness With health care reform, people’s self-protection awareness and quality of life calls for a gradual improvement of the quality of medical services and therefore require higher and higher, to improve patient, nurse-patient relationship, patient-driven orientation, so that who meet the hospital demand has become the key to development. In order to adapt to the new situation, new work, nursing systems department organizational learning lt;lt;Medical Malpractice Bill gt;gt;,lt;lt; care safety regulations gt;gt;,lt;lt; nursing profession Act “gt; , so that nurses change their ideas, services, competition, and enhance the legal awareness, know your rights and obligations, knowing and understanding, to grasp the professional knowledge and skills and legal knowledge to practical work, according to nursing services, accurate perform their duties, to provide patients with safe, high quality, multi-level services to meet the care needs of various groups. 2 to improve the clinic environment, changes in nursing philosophy Outpatient medical work is an important window for the community, and its level of service quality, the environment will affect the patient’s f