In what way to keep your customers-.docVIP

 PAGE \* MERGEFORMAT 10 In what way to keep your customers? Services: Companies to provide high quality services and access to market space, profits, thrift costs, increase sales of more inseparable part. Every business seems to be seeking ways to measure the use of the service companies to retain their high-end, terminal, suppliers and other customers. Of course, this method of work, taking into account the feelings of customers and customer expectations. such as China Mobile, he was able to keep the size of his products customers, for the simple reason that he knew the voices of customers, “ communication from the heart “to China Mobile’s feelings and expectations of customers are described vividly. Under normal circumstances, the main energy companies are almost on marketing management and business technology research and development, I think in the future market environment, enterprises should pay attention to that service in question, thought should be from the customer evaluation of services and products converted to service quality. But now, few people concerned about how the enterprise services to measure the problem, almost little information is information about how to design a measure of quality of service to be a valid assessment. In order to measure the views of customers, companies must build their own perfect service system. China’s Haier I think this is the first, none of his business after-sales service to match, of course, I am not Haier’s employees . because once my house is the Haier washing machine production, the use of little problems arising in the course, I made a service call Haier, the results have less than two hours to my house maintenance staff. and then a few days, Haier’s customer service system tried several times to call, really reassuring. Chinese enterprises have been white-hot competition, product demand is oversupply, take fast moving consumer goods to illustrate this problem, an array of goods on the market will a