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国际贸易实务第十五章节
Chapter 15Making a Business Call;15.1 Background Information
Telephoning is a very direct form of communication, and although the use of e-mail is a popular alternative, there are times when phoning someone is more effective, for example when you want to locate a particular person in a organization, or get information quickly.
In business, people may want to make a phone call for the following reasons: To give or get information, especially in a hurry or in an emergency; to keep in contact with someone; to make an appointment or to make arrangements; to confirm details of something, such as an order; to clarify a misunderstanding; to make a complaint or explain a problem; to follow up a meeting; to thank someone. ;15.2 Situational Conversation
Section 1: Telephone Call (1)
Daniel: Hello, may I please speak with Karen Anderson?
Receptionist: May I ask who is calling, please?
Daniel: Sure, this is Daniel from JC International … Yes, I can hold. Thank you very much.
Karen: Hello, this is Karen. How may I help you, Daniel?
Daniel: Hi, Karen. How is everything over at LiveSpace?
Karen: Just fine. How are you doing?
Daniel: I’m doing good. You know, recently I read in the Business Times that LiveSpace has done very well since you had a booth at last year’s computer game convention.
Karen: Actually, we’ve had a terrific year. And the convention was a huge success.
Daniel: Great, I’m glad to hear it! I wanted to let you know that next year’s convention has already been scheduled. The booths go pretty, so …;Karen: You want to make sure I get one as soon as possible, right?
Daniel: Yes, of course! What do you think? Will LiveSpace be interested in displaying products for thousands of prospective customers to see?
Karen: I don’t know, Daniel.
Daniel: I’ll tell you what. Why don’t I come by your office tomorrow so we can discuss this in person?
Karen: Well, I suppose I could meet with you after lunch.
Section 2: Telephone Call (2)
Mr.?Smith: Mr. Wang, I have something
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