【2017年整理】商务英语Unit 3 On the phone.ppt

Unit 3  On the phone Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Contents 3.1 Types of phone call and tel. directories 3.2 Process of making a business phone call 3.3 Skills for making different phone calls 3.4 Leaving a message 3.5 Telephone alphabet and symbols 3.6 Dealing with answering machine Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 3.1 Types of phone call Local calls Intercom calls Long distance/trunk calls person-to-person call station-to-station call collect call / reverse call international trunk call International Direct Dialing System(IDD) e.g. 00 1 415 6666526 international code the US code code of Los Angeles receiver’s tel. number Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Differences of making phone calls in GB and in America Reading the tel. number GB Division by two Use “double” to repeat the same number America Division by three Repeat the same number Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Telephone directories Yellow pages (Classified) for business institutions arranged in names of profession (e.g. Bank, Hotel, Restaurant). White pages for households arranged in alphabetical order Blue pages for government Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 3.2 Process of making a business phone call You’ll hear Sylvia Perez trying to arrange an appointment with Dr Henderson, Head of Research at Richmond and Co. Ltd. As you listen, make a list of the things that went wrong: Misunderstandi