.Check-in.pptVIP

Review 1.复习Reservation的句型。Reservation 2. 学习预订的对话 Dialogs及预订表预订登记表.doc。 3. 课后练习：Listening Practice听力练习。预订1.mp3 预订2.mp3 Check-in Service Procedure 服务程序 1. 问候客人； Good morning, sir. May I help you? 2. 询问客人是否有预订； Do you have a reservation? 3. 在计算机中查找预订记录以确认； Just a moment, please. I’ll check it for you. 4. 请客人出示身份证明； May I see your passport? 5. 询问客人怎样付款； How would you like to settle your bill? 6. 形成入住登记记录； Could you fill in the registration form, please? 7. 给客人房卡； Here is your key card. 8. 叫行李员拿行李陪客人上楼； Our bellman will show you to your room. 9. 祝愿客人。 Have a pleasant stay! Check-in （R=Receptionist G=Guest） R: Good afternoon. Welcome to Garden Hotel. May I help you? G: Yes, I’d like to check-in, please. R: Certainly, sir. May I have your name, please? G: I’m Tom Davis. R: Do you have a reservation, Mr. Davis? G: Yes, from tonight. R: Just a moment, please. I’ll check our reservation record. … Thanks for your waiting, Mr. Davis. Your reservation is for a double room from May 14th to 15th. Is that right? G: Exactly. R: May I see your passport? G: Sure. Here you are. R: Thank you. Could you fill in the registration form, please? G: Fine….Here you are. R: Thank you, Mr. Davis. How would you like to make your payment? G: By Credit card. R: May I take a print of the card, please? G: Sure, here you are. R: Thank you, Mr. Davis. Your room number is 1509 on the 15th floor. Here are your key card, passport and credit card. And our bellman will show you to your room. Please enjoy your stay. Dialog Two （R=Receptionist G=Guest） R: Good morning. Welcome to Garden Hotel. May I help you? G: I’d like to check-in, please. R: Do you have a reservation? G: I’m afraid not. R: What kind of room would you like, sir? G: A single room, please. R: Just a moment, please. I’ll check if there has a room available for you. … Thanks for your waiting, sir. We have a single room at 180 yuan per night, is that all right? G: Ok, I will take it. R: How long are you going to stay here? G: Two night