2017年客户服务部优质服务年创优方案.doc

2017年客户服务部优质服务年创优方案 2017年客户服务部优质服务年创优方案提要：结合“物业管理中心优质服务创优方案”，履行工作职责，协助做好优质服务创优其他技术性管理性开发性工作。 2017年客户服务部优质服务年创优方案 根据“后勤总公司2017年工作重点”的总体要求，结合“物业管理中心优质服务创优方案”，履行工作职责，搞好内部改革，支持学校发展，现制定客户服务部2017年优质服务创优方案如下： 一.培训工作 协助物业系统每月开展质量、职业培训不低于二次。 二.质量检查改进工作 （一）ISo质量检查改进每月二次。 （二）客户服务部电话征求客户意见及其改进每月二次。 （三）客户服务部每周现场检查走访不低于二次。 三.建立客户党案，掌握客户信息 （一）初步建立家属区客户档案。 （二）初步建立教学区一、二级单位客户档案。 四.搞好与客户的其他沟通与服务 （一）家属区办板报三期。 （二）每周开启设在农贸市场“后勤服务意见箱”，及时处理顾客意见。 （三）热情接待、及时处理顾客求助、报修及其他信息咨询。 （四）热情接待、及时处理顾客投诉。 （五）三天内做好顾客回访，三天内反馈投诉处理结果。， 五.结合“物业管理中心优质服务创优方案”，履行工作职责，协助做好优质服务创优其他技术性管理性开发性工作。 客户服务部 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction