E物业客服前台工作流程.doc

E物业客服前台工作流程 E物业客服前台工作流程提要：负责业户门禁卡、车辆月租卡、物品放行条手续、收楼流程手续，收楼时需通知管家跟进，初次水电划购办理 精品源自保洁 E物业客服前台工作流程 一、客服前台分2个班，分别为A班8：30-16:00，B班13:00-20：30，上班前整理好仪容仪表，打好丝巾，带好工牌，准备每天早会汇报工作。 二、接待业户来访、来电、投诉、报修、求助、咨询、建议等等事宜，并详细把业户反应的问题记录下来，自行分析并交由有关部门或人员处理并跟进处理结果，回访业主。 三、负责业户门禁卡、车辆月租卡、物品放行条手续、收楼流程手续，收楼时需通知管家跟进，初次水电划购办理。 四、负责业户装修申请，提醒业户提交水电路图、平面图等相关资料图纸，待领导审批完装修图纸合格后需回访业户，提醒缴相关费用等。 五、负责办理业户收楼、收车位工作，建立档案资料、装修资料备案和存档，资料管理实行登记制度； 六、负责办理业户装修竣工验收申请，并电话通知业户有关人员上门竣工验收的时间，让业户在家静候。 七、负责业户遗留问题所托管的钥匙及空置房钥匙的管理，借钥匙都要求签名登记，归还钥匙要做好记录。 八、积极做好与各部门相互沟通、协调和配合工作 九、要熟悉掌握物业管理有关法律、法规，有效的处理好业户的投诉，积极维护好公司利益和声誉 十、按实际需求制定前台相关表格，并且完善，负责各部门的维修单发送和存档留底，配合领导发放温馨提示。 十一、每周二、周五，可以到行政部领取所需物资，并且每月25号前提交所需物资到行政部办理申购。 精品源自保洁 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of