《首问责任制》的学习心得.doc

《首问责任制》的学习心得 《首问责任制》的学习心得提要：实行首问责任制，以客户需求为导向，不断提高工作效率，业主对公司的服务更加满意；同时，员工也得到了充足的锻炼 更多资料 《首问责任制》的学习心得 目前，我们苏房物业发展很快，已创立了自己的品牌，但我们还必须不断改进和提高我们的服务品质，不断提高客户的满意度。为此，公司实行“首问责任制”以强化员工的责任意识。 在日常工作中，业主的来电来访或投诉，若是受理员工的职责范围内的，必须在第一时间处理；若是属于其他员工职责的，则要将相关信息传递到相关责任部门或人员。这样业主反映的各类问题都能在第一时间得到回应，有利于防止工作中相互推委、不管不问、漠视客户需求的情况法发生。实行首问责任制，以客户需求为导向，不断提高工作效率，业主对公司的服务更加满意；同时，员工也得到了充足的锻炼，更加快乐的服务，为公司创造出更好的业绩，因此，作为苏房物业的一员，我们应该尽力支持和响应公司的推出的“首问责任制”，使工作更富有成效。 我们苏房物业正在不断发展壮大，应该多借鉴国内外先进的管理方法和经验，并与苏房自身的特点和个性相结合，不断塑造和提高苏房物业在业主心目中的品牌形象，使苏房物业在变革中，不断发展壮大。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, envir