业户服务手册：维修单处理.docVIP

业户服务手册：维修单处理 业户服务手册：维修单处理提要：总值班室收到回单后用电话对业户做回访，了解维修情况，征询业户意见，在维修单上做记录。将业户意见及时反馈给有关部处 业户服务手册：维修单处理 一、处理标准 1.维修单由总值班员接到业户投诉后填写签发，总值班员应尽快通知相关处派人取单。 2.接到总值班室通知后，有关各处应迅速到总值班室取单，任何人不得以任何理由延误或拒取维修单。 3.各处接到维修单后应尽快处理并及时向总值班室报告处理结果。一般情况要求3天内回单，若因客观条件限制无法及时解决问题，应及时告总值班室，由值班员按程序处理。 4.总值班室收到回单后用电话对业户做回访，了解维修情况，征询业户意见，在维修单上做记录。将业户意见及时反馈给有关部处，必要时直接报告公司领导。 5.因缺材料或备件延误维修单的处理，各处主任要及时向总值班室反映情况（接到投诉单3天内），并及时填写请购单向供应部门申报。采购员在接到请购单3天内，因故买不到所需材料，要向供应处主任汇报，并向相关处主任及工程部主管、大厦管理部经理讲明情况。 6.每月最后1天，所有处理过的维修单，须全部送交总值班室。退单送交工程部经理或大厦管理部经理签署意见后，返还总值班室。 7.每月末最后2天发生的维修单，属下个月范畴。 8.下列情况属紧急情况，要及时处理： 超过一个房间范围的关于停水、停电、停空调、停电话的投诉。 电梯故障。 跑水、火情、匪情。 遇紧急情况，各部处接到通知后须立即派人赶往现场处理，不必取单；处理完后补办有关手续。 二、处理用图表 见附 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The f