会所公寓客房中心服务员岗位职责.docVIP

会所公寓客房中心服务员岗位职责 会所公寓客房中心服务员岗位职责提要：客人退房时仔细检查房间，发现有物品遗失或设备设施人为损坏，须让客人按价赔偿并做好记录，发现有客人遗留物品的应马上联系退还给客人 来自地产E网 会所公寓客房中心服务员岗位职责 1.接受会所客房主管的领导和工作分配，严格遵守会所公寓的工作要求和服务程序，工作中保持良好的仪容仪表和精神面貌； 2.按照公寓服务规程和质量要求，督促做好日常清洁及计划清洁工作； 3.工作中经常巡视所属工作区域，保持公寓区的环境卫生、安全和设备设施运转正常，发现异常情况及时报修或向主管报告； 4.严格按照会所公寓的要求做房间物品的配置工作，保持客房的安全和设备设施的运转正常； 5.帮客人开房时，须仔细核对客人身份，开房后为客人介绍房间内设备的使用方法； 6.客人退房时仔细检查房间，发现有物品遗失或设备设施人为损坏，须让客人按价赔偿并做好记录，发现有客人遗留物品的应马上联系退还给客人； 7.客人居住期间，掌握住客情况，遇到客户有服务需求时应尽量满足，特殊情况的要请示上级领导； 8.负责清点和更换各种布草，补齐各类客用供应品，并做好记录； 9.严格按照计划对公寓内的家具电器等设备设施实施维护保养计划； 10.积极参加各种培训活动，努力学习业务知识，提高业务技能，满足各项服务要求； 11.处理客户的简单投诉，解答客户的一般业务咨询，不能处理的马上通知主管； 12.完成上级领导交办的其它事项。 来自地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum