住宅小区投诉、沟通指南.docVIP

住宅小区投诉、沟通指南 住宅小区投诉、沟通指南提要：直接处理：对于业主每一件明确的投诉，由物业公司接待人员认真听取、调查，在认定事实，分清责任的前提下直接处理 住宅小区投诉、沟通指南 为了规范物业管理活动，维护业主和本公司的合法权益，改善业主的生活环境，便于住户与物业公司的沟通，特制定本办法。 一、投诉的方式 小区投诉者可以口头或书面形式提出投诉。书面投诉需写明楼房号、姓名、联系电话、投诉的具体事宜及理由、要求等详细情况，同时尽可能提供提供相关证明材料。 二、处理方式 1、直接处理：对于业主每一件明确的投诉，由物业公司接待人员认真听取、调查，在认定事实，分清责任的前提下直接处理。 2、转办：业主之间的相互投诉，受理人员须及时地做出公正的调解处理。在调解时实行“背靠背”相结合的方法，积极引导双方协商一致，力争达到双方满意的目的，促成争议的最终解决。必要时上报主管领导或总经理处理。 三、地址及电话 单位：**物业管理有限公司 地址：---- 电话：*** Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. T