办公大厦（楼）客户拜访程序.docVIP

办公大厦（楼）客户拜访程序 办公大厦（楼）客户拜访程序提要：需提前通知花木公司订购鲜花，同时准备好相应的物品。（如《客户手册》、效率手册、台历、桶装水等 更多精品自财务 办公大厦（楼）客户拜访程序 A、目的 对客户的拜访是物业部众多客户事务中的一项重要工作，物业部管理人员通过定期对客户的拜访达到以下目的： 1]加强管理中心与客户的感情联络； 2]加强沟通，让客户配合，协助管理中心工作； 3]提高管理中心的管理及工作质量，及管理人员的服务素质。 B、拜访内容 1]让客户了解大厦管理中心的运作及增值服务项目。 2]倾听客户对大厦管理中心管理方面的建议和意见。 3]了解客户对物业设施合理性方面的要求。 c、拜访流程 初次拜访 1]客服主管与客户确定拜访时间后，通知物业总经理及客服经理。 2]需提前通知花木公司订购鲜花，同时准备好相应的物品。（如《客户手册》、效率手册、台历、桶装水等。） 定期拜访 1]制定客户拜访计划，每个客户定期拜访； 2]拜访情况记录于《满意度调查表》中，将情况汇总后，向客服经理汇报拜访情况； 3]与客服主管、客服经理、相关部门的主管人员商讨解决办法，并具体执行。 4]及时反馈解决方案给客户，并了解客户满意程度。 5]客户反映的问题解决后，应回访客户，了解其满意程度，以及是否有其他建议。 6]将调查结果进行汇总，填写《满意调查统计表》报物业总经理审阅签署后存档。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum