匿名投诉须重视,认真细致巧处理.docVIP

匿名投诉须重视,认真细致巧处理 匿名投诉须重视,认真细致巧处理作者：佚名 时间：2017-8-2 浏览量： 匿名投诉要重视认真细致巧处理 案例描述: 管理处经常有匿名投诉电话,且大多符合实际,某天管理处接到一个投诉电话:某栋发廊夜间扰民,但致电者拒绝透露姓名和房号。虽然是匿名电话,也引起管理处领导的高度重视。 处理过程: 首先,管理处阅读了夜间值班记录,找出值班人员近期对商铺夜间经营情况巡查的记录,并未发现有投诉现象,接着走方了周边部分业主了解情况,业主了一致认为没有受到任何影响;同时,管理处布置护卫人员加强对商铺的管理,管理处的领导在夜间经常至此巡视。半个多月过去了,管理处对商铺的管理未有丝毫的松懈。 其后一日的下午,管理处办公室又接到一位小姐的投诉电话:某栋商铺音像店夜间扰民,影响我们休息,管理处请投诉人留下姓名、联系方式和房号,以便将此事的处理结果进行回方。停顿了片刻,致电者大声地说:“我投诉的问题,你们管理处到底管不管?如果你们不解决,我们要向你们公司反映。“,面对对方的质疑,管理处接待人员诚恳地回答道:你提出的扰民问题,我们不仅要管,而且要管好,我们安排了专人管理,对每间商铺夜间情况每天都有记录。但我们可以明确告诉你:你投诉的内容不是事实。 对方马上在慌乱的应对声中挂断了电话。 案例点评: 由于商家与商家之间的竞争,以及商家与及户之间的矛盾,导致一些人采用匿名电话骚扰对方。这种无聊的举措,无形中也是对管理处工作是否到位的一种考验,但无论对方是真是假,只要我们的工作落到了实处,就能从容面对。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral educ