地产销售部客户不满及客户投诉处理培训.docVIP

地产销售部客户不满及客户投诉处理培训 地产销售部客户不满及客户投诉处理培训提要：客户投诉：公司接受客户投诉。投诉的受理方式有以下两种：1、由客户直接向公司销售管理部经理投诉。 源自物管手册 地产销售部客户不满及客户投诉处理培训 客户不满 原则：一个正常人没有理由无缘无故发火、生气，因此在任何情况下不得与客户发生争执，不得与客户吵架、打架。 遇到客户有不满情绪时，首先保持镇静、微笑，请他坐下来慢慢说，若有条件，应将他带到会议室、办公室或其他地方以便与另外的客户隔离开；其次，倾听客户说什么、记录，对他的不满表示理解和重视；再次，待客户平静下来后再婉言劝解或解释；如销售代表与客户发生争吵，应立即制止该销售代表，另换销售代表善后。 客户投诉： 公司接受客户投诉。投诉的受理方式有以下两种： 1、由客户直接向公司销售管理部经理投诉。 TEL： 2、项目经理或其它渠道接受到的投诉也应及时向公司上述部门反映。 客户投诉时要记录，并尽量询问相关细节，事后进行调查，尽早反馈过程意见。 源自物管手册 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating