夜半鸡叫扰人清梦,好言相劝还安宁.docVIP

夜半鸡叫扰人清梦,好言相劝还安宁 夜半鸡叫扰人清梦,好言相劝还安宁作者：佚名 时间：2017-8-1 浏览量： 夜半鸡叫扰清梦好言相劝还安宁 案例描述: 一天上午,某小区某栋楼业主气冲冲地到管理处投诉:该单元楼上有人养鸡,每天天没亮就打鸣,他有老年冠心病,公鸡打鸣严重影响了正常的休息,要求管理处马上出面处理。 处理过程: 接到该业主的投诉后,管理处首先给予了安抚。经调查发现,在6楼确实有位业主家养了只大公鸡。原来该业主新婚,养鸡并不是通常意义的家庭喂养,而是其家乡有新婚期养鸡报喜的风俗,照例要喂养一个月,管理处员工就小区内养鸡既不卫生,又违反了《业主公约》;还有公鸡打鸣也影响了其他业主休息等原因与该业主进行了沟通,反复强调了建立和睦邻里关系的重要性,由于管理处员工动之以情,晓之以理,最后该业主在三天内将大公鸡处理掉了。 管理处又向投诉业主反馈了事情解决的最终结果,并进行道歉,对他提出的意见表示感谢。投诉的业主对管理处的工作效率和态度非常满意,一再表示理解和支持。 案例点评: 有投诉是很正常的事情,但是如何解决投诉,却是服务态度和技巧的问题,首先不能回避责任,要马上行动;解决实际问题后,要及时反馈信息,取得投诉者的谅解。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, e