大厦客户走访处理工作程序（五）.docVIP

大厦客户走访处理工作程序（五） 大厦客户走访处理工作程序（五）提要：登门走访，征询客户对物业日常各项工作的意见和建议等，并同时做好相关记录（非管理范畴的要做好解释 大厦客户走访处理工作程序（五） 1.适用范围： 本工作程序适用于**国际大厦客户走访处理工作。 2.定义： 根据相关工作需要，对已经进场办公的客户进行走访调查，了解管理服务中的合格与不合格项。 3.工作程序： 与客户公司主要负责人或物业联系人约定走访时间，适当整理走访资料。 登门走访，征询客户对物业日常各项工作的意见和建议等，并同时做好相关记录（非管理范畴的要做好解释）。 对不合格项目要进行整改，制定有效可行的整改措施。责任落实到人，有必要的要事先征询租户意见，做好相关整改记录。 及时将整改进程或结果通报客户，征得客户的满意。 客户仍有不满或达不到标准的，要再次进行整改。 就走访中客户提出的需要整改问题的整改情况对客户进行回访，保证整改效果和客户的满意。 整理走访记录，并汇总相关情况上报总经理办公室。就个别问题要制订合理的工作规范，实行有效的监控，纠正和预防同类事情再次发生。 4.保存： 物业部存档 《走访客户记录表》《客户意见、建议征求表》-永久保存 5.附录： 《走访客户记录表》《客户意见、建议征求表》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The soci