对实施首问责任制的领悟.docVIP

对实施首问责任制的领悟 对实施首问责任制的领悟提要：首问责任人必须严格按照“接待礼仪”的要求，以高度的责任感，对来信、来电、来访的客户给予热情接待。使用“您好 资料来自 对实施首问责任制的领悟 公司实施首问责任制是为了加强服务管理，增强员工“群众利益无小事”的意识，规范其行为，方便业主办事，促进业主监督，树立苏房物业在广大业主心中的良好形象。 该制度明确客户来访时在岗第一位被询问到的管理员工即为首问责任人。要求首问责任人对提出的问题或要求，无论是否是自己职责（权）范围内的事，都要给来客户一个满意的答复。对职责范围内的事，若手续完备，首问责任人要在规定的时限内予以办理解决；若手续不完备，应一次性告之其全部办理要求和所需的文书材料，不要让来客多跑或白跑。对非自己职责（权）范围内的事，首问责任人也要热情接待，并根据来客户来访事由，负责引导或联系相关经办人员或部门，让来访客户方便、快捷地解决问题。对不遵守首问责任制或造成不良影响的，要给予相应处理。 首问责任人必须严格按照“接待礼仪”的要求，以高度的责任感，对来信、来电、来访的客户给予热情接待。使用“您好”等文明礼貌用语，严禁用“不知道”、“不清楚”、“不归我管”等生硬语言敷衍、拒绝客户。 要认真听取来信、来电、来访客户所反映的意见、服务请求或投诉举报的问题，并做好记录，尽自己所能给客户提供最佳和满意的服务，直至问题最后解决或给予了明确答复。把此项制度贯彻落实到实处可以更全面地做好客户服务工作，使服务意识深入人心，提高服务质量，以树立公司良好的对外形象。 资料来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curricul