小区客户服务中心值班制度.doc

小区客户服务中心值班制度 小区客户服务中心值班制度提要：中午值班时间为12：00——13：30（夏季为12：00—14：00），由当班轮值客服管理员负责；夜间值班时间17：30 于房地产E网 小区客户服务中心值班制度 一、客户服务中心实行全天候值班，24小时为住户提供服务。 二、中午值班时间为12：00——13：30（夏季为12：00—14：00），由当班轮值客服管理员负责；夜间值班时间17：30（夏季为18：00）——次日8：30，由水电维修员在客户服务中心轮值。 三、客服管理员负责当值期间接待各类来电来访，将来电来访内容及时记录在工作日志上，并通知相关部门人员处理；对住户的报修来电来访，还应及时开具维修工作单，并通知维修部相关人员。 四、夜间维修值班人员当值期间按客户服务中心工作程序负责接待各类来电来访，将来电来访内容及时记录在夜间值班记录表上，并通知相关部门人员处理；对住户的报修来电来访，能维修处理的，应及时维修处理，否则应告之住户次日安排维修。 五、夜班期间不能及时处理的投诉、委托、报修等问题（非应急情况），应在次日与客服管理员交接班时根据夜间值班记录表上登记的情况，由当值客服管理员及时填写相应维修工作单或投诉记录表，通知相关部门处理。 六、任何情况下，客户服务中心均应保持至少有一人值守；夜班维修人员如处理紧急情况不能值守，应请安护人员代值。 七、当班期间能处理的问题应及时处理，不应遗留给下一班。 八、值班人员应提前15分钟到岗，以便交接班。 于房地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum sy