小区物业客户助理岗位职责11.doc

小区物业客户助理岗位职责11 小区物业客户助理岗位职责11提要：负责接听热线服务电话,授理业户关于工程维修、返修的投诉,通知相关部门作出处理 更多精品源自方案 小区物业客户助理岗位职责11 职位/岗位:物业客户助理 部门:物业部 汇报:物业主任 工作概要:在物业主管的领导下负责物业部服务热线电话的接听,处理业户有关投诉、咨询,根据业户需要提供便民服务 主要职责: 1.负责接听热线服务电话,授理业户关于工程维修、返修的投诉,通知相关部门作出处理。 2.接受业户的有关投诉或建议,并做好记录,如实向上汇报。 3.接受业户关于申办电话、煤气及服务项目的咨询。 4.建立回访,主动征询业户意见,进一步提高管理。 5.沟通管理处与业户之间的联系。 6.对当月的投诉及维修项目进行分类统计并呈报上级领导。 7.对有要帮助的业户提供便民服务:如代订牛奶、报刊、幼儿入托。 8.完成物业经理、客户主任交办的其它工。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditional moral e