小区用户投诉处理工作规程(二).docVIP

小区用户投诉处理工作规程(二) 小区用户投诉处理工作规程提要：针对用户较严重的投诉，小区主任应汇同被投诉区域部门一起进行检讨，落实解决措施及责任人，限期进行处理 小区用户投诉处理工作规程 一、目的 确保用户的投诉能及时、准确、合理地得到解决。 二、适用范围 适用于小区物业管理处对投诉的处理。 三、职责 1、值班人员负责对用户投诉的记录协调及投诉解决跟踪。 2、被投诉的工作区域按照管理处对投诉处理的安排具体解决有关问题。 3、管理处主任负责对投诉处理的效果进行检查。 四、工作程序 1、值班人员接到用户投诉后，应首先向用户表示歉意，并在《用户投诉记录》上做好登记。 2、值班人员根据投诉内容反馈各相关区域限期解决，并向管理处主任汇报。 3、针对用户较严重的投诉，小区主任应汇同被投诉区域部门一起进行检讨，落实解决措施及责任人，限期进行处理。 4、相关部门在处理完投诉后，需要填写《不合格服务评审处置记录》及时安排管理员进行回访。 5、管理员负责将投诉处理结果填写在《用户投诉记录》中，并由具体解决部门的负责人签字确认。 6、投诉记录由管理员进行统一管理。 五、相关文件及记录 1、《用户投诉记录》 2、《不合格/纠正、预防措施报告》 编制审核 批准生效日期 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The socie