房地产销售代表接听电话规范.doc

房地产销售代表接听电话规范 房地产销售代表接听电话规范提要：当客户提出问题后，可以先简单的回答一些问题，时间不宜太长，也不宜太短，通常不超过三分钟（在广告日电话应更加缩短 更多精品源 １.接听电话语调必须亲切，吐字清晰易懂，说话的速度简洁不冗长； ２.接听电话人员应熟悉楼盘的详细情况及促销口径，事先准备好介绍的顺序，做到心中有数； ３.销售部人员每人都有义务和责任接听电话，外来的电话响声不能超过三下； ４.接听电话时，必须要亲切地说：”您好，＊＊家园” ５.当客户提出问题后，可以先简单的回答一些问题，时间不宜太长，也不宜太短，通常不超过三分钟（在广告日电话应更加缩短）；掌握重点说明，吸引对方前来现场洽淡； ６.在回答问题时应做到耐心但又不能太详细，以免阻碍其他客户的电话打进来，回答问题最好不要超过三个； ７.在回答问题时，尽量强调现场买楼的人很多，可以邀请客户到现场售楼部参观，将会有专业的销售代表为他介绍； ８.与客户交谈中，尽量问到几个基本问题，即客户姓名．电话．购房意向和信息； ９.在客户所找人员在时，应很客气地询问对方有何事，可否代为传话，或者记录下来转告被找的人。 叫人接听电话时，不许远离大场喊叫，而应走到被叫人身边去说。放话筒时动作要轻缓； １０.不许对着话筒咳嗽．打哈欠．叹气； １１.不许在接听顾客电话时与其他人搭话； Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school