接待业主客人来访规范.doc

接待业主客人来访规范 接待业主客人来访规范提要：业主进门时应主动向其打招呼，开门时先问候说：“您好／早上好／新年好。”不得毫无反应或语气冷淡。 来自 接待业主客人来访规范 ①业主上门： a.业主进门时应主动向其打招呼，开门时先问候说：“您好／早上好／新年好。” ｂ.不得毫无反应或语气冷淡。 ②起身让坐： a.应热情招呼业主坐下。 ｂ.不得自己坐着而让业主站着与其交谈。 ③业主说明来意： a.如业主没有先开口说话，应主动问：“请问有什么可以帮你的吗？／请问您有什么事？／请问您找哪位？” ｂ.如手头有重要工作一时无法完成，应说：“对不起，请稍等。”然后迅速处理手头上事务后接待业主。 ⑤送客：业主告辞时，应主动起身送至门口，并说：“再见／您慢走／欢迎再来。” 上门服务规范 ①上门准备： a.上业主家里拜访或维修时，应穿统一制服，佩戴工作证，保持良好形象。 ｂ.上门维修时，应带齐所需工具、材料。 ②敲门： a.按门铃一下或轻敲门两下，如无反应，等待5s再次敲门。 b.除特殊情况外，严禁大力敲打或撞击业主门窗。 ③业主开门后先说问候语：“您好！／早上好！” ④说明身份及来访目的。 ⑤进门： a.得到业主同意后，方可进入。 ｂ.业主说“请进”时，应回答“谢谢”或点头微笑表示感激。 c.尊重业主生活习惯，视情况是否脱鞋。 ｄ.未经业主许可不许在沙发上就座，谢绝业主敬烟。 e.严禁收取小费、礼物等或上门服务后在住户家中用餐。 ⑦告辞： a.向业主说“再见”或表示谢意。 ｂ.主动为业主带门。 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psycholog