新凯公寓前台接待的工作职责.doc

新凯公寓前台接待的工作职责 新凯公寓前台接待的工作职责提要：负责业主需求服务的全程跟进，与业主沟通交流，将处理情况、结果及时向业主反馈，同时记录业主意见及建议 房地产E网 新凯公寓前台接待的工作职责 1、在客户服务主管的直接领导下以良好的服务意识，负责整理、建立产权、产籍档案，做好图档、册、卡的管理工作，并保证档案完整、齐全、保密。 2、负责接受各类咨询、投诉信函或电话，予以耐心解释、解答，并详细内容记录在案，及时向客服主管反馈有关信息。 3、负责业主需求服务的全程跟进，与业主沟通交流，将处理情况、结果及时向业主反馈，同时记录业主意见及建议。 4、负责物业管理软件客服资料的实时录入及软件系统的日常维护。 5、负责统计核对客服员工考勤、收发传送文件的日常工作，妥善保管客户服务部的各类来文，并填写收、发文清单。 6、负责向各单元收楼业主移交物业，签署有关收楼文件。 7、业主入伙手续、装修手续的具体办理 8、办理车位租赁合同和办理车卡 9、业主搬入搬出手续的办理 10、办理税、电、管理费过户和报停报启等手续 11、负责核对小区业主缴纳的管理费及其他费用。 12、负责在指写的期间向各用户发出书面缴交各项费用的通知书。 13、协助主管组织由客户服务部发起的会议，并做好记录。 14、负责做好管理处前台接待及电话总机的转接工作。 15、完成上级交给的其他工作 房地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system,