新凯公寓客服主任的工作职责.docVIP

新凯公寓客服主任的工作职责 新凯公寓客服主任的工作职责提要：定期组织进行业主访谈工作，增强与业主的沟通和联系，了解业主需求与心声，并采取有效措施及时解决 新凯公寓客服主任的工作职责 1、贯彻执行公司各项方针、决策，全面负责客户服务中心的日常事务和管理工作 2、制订管理处规章制度，检查、督促、考核部门员工服务工作质量，落实奖罚措施,不断提高服务水平 3、根据具体情况安排本部门人员工作，负责制定本部门的工作计划，并组织实施。 4、熟知小区业主情况，受理业主各类投诉，并及时处理；重大投诉及时上报管理处经理 5、对房屋的质量维修进行及时跟进，并将信息反馈有关部门。 6、随时掌握管理费、水电费、租金等缴纳情况，及时做好管理费催交的组织工作。 7、业主入伙手续、装修手续的审核 8、领导做好小区清洁、园林绿化、会所等的监督管理工作。 9、定期组织进行业主访谈工作，增强与业主的沟通和联系，了解业主需求与心声，并采取有效措施及时解决。 10、对下属进行入职指引，定期组织员工进行岗位培训，不断提高员工素质。 11、定期召开客服中心工作例会，并有例会纪录 12、协助物业经理不断完善本管理处相关的各项管理制度 13、做好与各部门的横向配合工作。 14、完成上级交给的其他工作 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral educ