新凯公寓业户大使的工作职责.doc

新凯公寓业户大使的工作职责 新凯公寓业户大使的工作职责提要：投诉处理：业主如有投诉，应做好记录，及时正确处理，如不属本公司或本管理处责任，应耐心向业主解释清楚 于 新凯公寓业户大使的工作职责 1、在管理处客户服务部主管的直接领导下，开展管理工作，严格按照工作规程办事，确保业户资料的安全保密。 2、巡楼检查：按规定巡楼路线和要求，每天按时巡楼一遍，巡楼做到不放过任何一个细节问题及死角。 3、清洁检查：注意入口大堂、升降机内处、各层走廊、墙壁、消防栓、灯罩、楼梯扶手、天台沟渠的清洁工作情况。 4、投诉处理：业主如有投诉，应做好记录，及时正确处理，如不属本公司或本管理处责任，应耐心向业主解释清楚，并将所有投诉记录在工作记录中。 5、做好各项业主服务纪录，负责整理客户服务档案 6、将财务开具的催款通知及时送到住户手中 7、每月做好上门回访工作，帮助客户解决问题，做到态度和蔼、周到热情、全心全意为客户服备。 8、熟知物业管理的有关法律、法规，严格遵守管理处的各项规章制度，积极维护公司利益和声誉 9、按合同要求对专业清洁、绿化公司的工作进行检查、督导与考核。 10、严格执行交接班制度，做好当值工作的记录。 11、严格遵守各项规章和奖罚条例，按时编制管理报告。 12、完成上级交给的其他工作 于 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family mo