新接管小区物业管理服务承诺.docVIP

新接管小区物业管理服务承诺 新接管小区物业管理服务承诺提要：公共照明完好率96％落实责任人，坚持对公共照明等公用设施进行日常巡视检修和定期维护保养，并健全档案记录 新接管小区物业管理服务承诺 深圳市**物业管理有限公司郑重承诺，在接管**小区后一年内客户满意率达到98%以上。管理承诺要求达到的最终效果 序号指标名称承诺指标完成承诺指标的措施 1房屋及配套设施完好率99％以上采用分工负责制，责任到人。建立完善的巡查制度，健全档案记录，每半年进行一次房屋完好率检查。 2房屋零修、急修及时率99％以上维修人员24小时待命，接到维修通知立即组织维修，十五分钟内到达现场。零修工程及时完成，急修工程不过夜，并建立回访制度和回访记录。3绿化完好率99%专人负责绿化养护、保洁工作 4保洁率100％保洁员十二小时保洁工作，按保洁标准进行操作，保洁工作落实到人，监督检查得力，严格考核。 5维修工程质量合格率100％维修全程控制、监督检查，并按规定及时回访。 6公共照明完好率96％落实责任人，坚持对公共照明等公用设施进行日常巡视检修和定期维护保养，并健全档案记录。 7区内治安案件发生率1?6?8以下实行24小时监察制度，明确保安员职责，层层防卫。8火灾发生率1?6?8以下全员义务消防员制，定期培训和演习，加大宣传力度，由主任负责组织进行日常巡视，发现隐患及时处理确保安全。 9客户有效投诉率2?6?8以下采取措施,加强与客户沟通,定期走访客户,征求管理意见,强化服务意识,及时为客户排忧解难。做到投诉处理有结果，有记录和回访。客户投诉处理率100％投诉回访率100％ 10客户对管理服务满意率95％以上实行人性化管理，增强服务意识，加强与客户沟通，完善社区服务。在日常工作中注意广泛收集客户意见。 11公共设施设备完好率99％制定严格的设备操作和保养规程，落实岗位责任制，实行巡查制度，建立设备档案，制定预防性维修保养计划。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy,