物业公司客务主管岗位职责（五）.doc

物业公司客务主管岗位职责（五） 物业公司客务主管岗位职责（五）提要：随时关注辖区内用户的意见和要求，及时给予解决和回应；对用户的潜在需求 物业公司客务主管岗位职责（五） 1.严格按照公司质量管理体系的要求落实与本岗位相关的各项工作； 2.熟悉本专业各岗位职责、工作内容和考核标准，定期检查各岗位工作情况； 3.认真执行物业管理法规、政策，总体负责管理和协调辖区内所有直接涉及用户的事务； 4.全面掌握辖区内业主情况,合理、高效地安排各项客务工作，圆满完成任务； 5.负责实现辖区内物业管理相关费用的收费率指标； 6.随时关注辖区内用户的意见和要求，及时给予解决和回应；对用户的潜在需求，保持高度的敏感性，积极提出合理化建议； 7.认真关注公共设施的完好和公共区域形象建设，发现问题及时跟进解决，无法解决的及时上报； 8.对遭遇紧急突发事件影响的用户，须到现场处理紧急事项，并跟进善后工作； 9.就客务工作的改进和完善，向上级领导提出意见和建议； 10.与辖区内用户建立良好关系。保持重点用户与公司之间的有效沟通渠道，提供最优质的服务，以保证其满意率达标； 11.每周对公共区域巡视2次； 12.客务主管直接领导前台工作，对达到公司质量要求负管理责任。 13.负责辖区内有偿服务的推广工作和用户意见的反馈； 14.负责对客务助理进行工作指导以及培养、培训和考核评定； 15.负责制定本专业的工作月/年度计划和进行总结； 16.服从领导，协助部门经理工作，并完成上级领导交办的各项工作。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students' unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excelle