物业客户服务部接待规程.docVIP

物业客户服务部接待规程 物业客户服务部接待规程提要：住户到管理中心主动提出咨询问题或查找资料，前台文员应讲“请稍等，我尽快帮您查找一下。”如果查找时间过长，应说“对不起，让您久等了 更多内容源自物业服务合同 物业客户服务部接待规程 1.如有业户到客户服务部办公室时，前台文员应起身“笑脸”相迎，应住动打招呼：“先生/小姐您好”，“我能为你做什么？” 2.住户需要报修时，前台文员应将住户引见给物业助理，由物业助理进行接待。客户服务部助理认真听取住户提出咨询问题或查找资料，物业助理应讲“请稍等，我尽快帮您查找一下。”如果查找时间过长，应说“对不起，让您久等了。” 3.住户到管理中心主动提出咨询问题或查找资料，前台文员应讲“请稍等，我尽快帮您查找一下。”如果查找时间过长，应说“对不起，让您久等了。” 4.如有访客到访，接待员应起身“笑脸”相迎，要先问好，注意讲“请问先生/小姐找哪一位？”“请问先生/小姐贵姓?”等，必要时带路引见。 5.住户/访客离别时，要主动讲“再见”。 6.所有电话务必在振铃三响之内接听。 7.接听电话应先讲“您好”及报“****新城客户服务部”。必要时将住户提及的问题在〈住户投诉意见登记表〉上做好记录，采取相应的措施进行处理。 8.与住户或公司领导通话时，通话要简洁清楚，如有需要向对方复述一遍，并让对方先挂断电话后才算通话完全毕。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The s