物业客户服务部经理岗位职责及工作标准.docVIP

物业客户服务部经理岗位职责及工作标准 物业客户服务部经理岗位职责及工作标准提要：负责制定本部门工作计划，年终进行工作总结；5、负责对部门员工的管理与评估，培训与考核；6、负责对客服务流程的控制； 精品源自保洁 物业客户服务部经理岗位职责及工作标准 客户服务部经理岗位职责 1、听从上级工作安排，全面管理本部门工作； 2、负责与相关部门的联络与协调工作； 3、负责协调楼宇租户及业主的关系； 4、负责制定本部门工作计划，年终进行工作总结； 5、负责对部门员工的管理与评估，培训与考核； 6、负责对客服务流程的控制； 7、负责对客户收款工作的控制。 客户服务部经理工作标准 1、具有良好的职业经理人从业素质，较强的敬业精神和自律精神； 2、具有一定的计划能力，组织能力，协调能力，处理问题能力，语言和文字表达能力； 3、通过对客户服务过程的控制，使客户满意率达到95％； 4、按照公司的规定和工作标准有效控制各点服务质量； 5、通过定期对客户的拜访和意见征询，及时反馈客户需求，及时找出物业服务工作中的差距，使客户投诉率降至最低限度。 精品源自保洁 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment