物业客服专员收费工作感悟.docVIP

物业客服专员收费工作感悟 物业客服专员收费工作感悟提要：一晃又到年底，正值物业工作收费的冲刺阶段，本人想与同行分享以下收费过程中的技巧与方法。首先，物业收费工作要有自信心 物业客服专员收费工作感悟 自20**年7月初入职江苏xx物业世纪明珠园服务中心任职客服专员工作以来，回想这过去的18个多月，感受颇深，收获很多。 一晃又到年底，正值物业工作收费的冲刺阶段，本人想与同行分享以下收费过程中的技巧与方法。首先，物业收费工作要有自信心，一方面于客服专员自己要有自信心，另一方面是团队整体的自信。当客服专员收费过程中受阻受窘时，团队各成员需予以鼓励、献计献策。其次，物业收费工作要“心到、做到、嘴到”。收费客服专员保持积极主动的态度和方式去收费，与业主是一个长期相处沟通的过程。在收费的同时要及时为业主解决问题，不能光收费，不解决问题，要逐渐建立物业在业主心目中好的口碑，为明年更好的收费服务于业主而奠定基础、埋下伏笔。最后，在小区公告栏以公告方式鸣谢，对缴费业主表示感谢并公布名单并同时宣传“缴纳管理费是业主应尽的义务，不交管理费是侵犯其他业主的合法权益的行为”等主题的宣传语。无数的点点滴滴不能逐一尽述，我有幸作为物业人，就该“用心、细心、尽心”的为业主所想，尽力让业主满意，真诚服务好我身边的每一位业主。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve f