物业客服中心员工劳动纪律管理规程.docVIP

物业客服中心员工劳动纪律管理规程 物业客服中心员工劳动纪律管理规程提要：提前十分钟到岗准备开展工作，前台接待提前15分钟到岗准备交接工作；严格按照《交接班制度》各项规定进行交接; 来自 物业客服中心员工劳动纪律管理规程 1. 目的 严明劳动纪律，认真落实岗位责任制，强化部门管理，达到奖优罚劣的目的。 2. 适用范围 客服中心员工 3.职责 仪容仪表及用语规范 着装及行为举止 工作规范行为 接待业主和来访者的规范行为； 4. 工作程序 考勤 工作、培训、学习、开会不得迟到、早退和无故缺勤； 无特殊情况一律不准请假； 未经批准,不得擅自换班,违者按旷工处理； 交接班 提前十分钟到岗准备开展工作，前台接待提前15分钟到岗准备交接工作； 严格按照《交接班制度》各项规定进行交接; 各项代收费账实相符，不长、短款； 重要事件需进行口头交接，因工作疏忽造成的损失，视其情节轻重给以相应处分； 礼仪、礼貌用语 着装整齐、配戴齐全； 热情服务、文明工作、礼貌待人； 使用普通话服务； 接听电话应用规范用语, 工作规范 严格遵守公司和管理处各项规章制度; 认真履行岗位职责； 认真填写《工作记录表》； 服从安排，按时完成公司领导交办的任务； 不互相推诿责任、任务； 5. 相关文件和质量记录 《客服中心工作记录表》 《员工仪容仪表、用语及服务规范》 《客服中心工作规程》 《员工考核规程》 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychologica